Why Was My Withdrawal Declined?

If your withdrawal is declined, the reason will be shown in the Comment column under Transaction History.

Common reasons include:

• The name on the bank statement does not match your registered document

• Crypto withdrawal requires additional verification (we will inform you via a helpdesk ticket if required)

• The payment gateway is unavailable or under maintenance

• Incorrect card details (CVV, card number, or expiry date)

• Invalid or incomplete payment details

• Incorrect or missing account number

• Duplicate account detected (verification will be requested via helpdesk ticket)

Please review the comment provided, update your details if required, and resubmit your withdrawal.
If the issue persists, contact Trading Pro Customer Support for assistance.