Help CenterIf you encounter a grayed-out New Order button on your selected trading terminal, it may be due to one of the following situations:
Not Logged In: If you are not logged into your MetaTrader 4 trading account, the New Order button will be inactive, preventing you from placing trades. To log in:
- Navigate to File > Login to Trade Account.
- Enter your trading account number, password, and server (refer to this link for guidance on finding your trading terminal login and server information)
- Click Login.
Once logged in, you can use the New Order button or double-click on a symbol in the market watch window to place trades.
Incorrect Login: If you are incorrectly logged in with your investor password or read-only access password, you can view real-time trading data but cannot execute trades. Verify this by checking the Journal tab for an entry stating "trading has been disabled - investor mode." To rectify this:
- Log in again following the provided instructions.
- If needed, change your trading account password and use the updated password for login.