Help CenterThere might be various reasons why closing your open order in MT4 or MT5 platform is not possible. Some potential factors to consider include:
Closing Open Orders during Market Closure: If attempting to close an open order during weekends or a trading instrument's daily break, it may fail until the market reopens
Resolve this by waiting for the market to reopen for the specific trading instrument and then attempting to close the order.
Visual Glitches and/or Connectivity Problems: The presence of visual bugs or connectivity issues might falsely convey that an open order is not closing.
Address this by completely closing your trading terminal and reopening it to verify the status of the order.
Technical errors: Technical errors can indeed be one of the reasons why a client might face difficulty in closing an open order
If the problem persists, it's recommended to reach out to the Trading Pro Support team for assistance.