Why do I encounter a "No Connection" error?

The No Connection error appears in the MT4 and MT5 trading terminals and can be caused by a few things.

Unstable Internet If you're experiencing a "No Connection" error due to an unstable internet connection, consider the following steps:

1. Run a speed test to obtain a comprehensive report on your internet connection. This will help verify the stability of your connection.
2. Check if you can connect to other online services. If not, ensure that all internet cables are securely connected.
3. Reset your modem/router by turning it off for at least 5 seconds before powering it back on. This action can help refresh a connection that may have become unstable or stagnant.
4. While the trading terminal is active, click on the area displaying the "No Connection" error. This will show a list of servers and an option to Login. Click on "Rescan Servers" to refresh the server list and check the ping (measured in ms). Ping provides information about the time taken for a connection to communicate with the servers.
5. If any of these steps indicate an unstable internet connection, it's advisable to address the issue to prevent the "No Connection" error from persisting. 

VPN Services

Using a VPN service concurrently with the trading terminal can lead to similar issues as those caused by an unstable internet connection. This includes potential problems like slow response times and connectivity issues if the VPN service encounters disruptions. 

• If you are running a VPN service, attempt to disable it and then restart the trading terminal to check if this resolves the error. 

Firewall and Antivirus Software

If you use a firewall, it may interfere with your trading terminal by restricting or blocking internet traffic through the application. To address this, you can try one of the following:

1. Add your trading terminal to the list of exceptions in your Firewall and Antivirus Software settings.
2. Disable your firewall or antivirus software temporarily, and then log in again to check if it resolves the issue.

If the "no connection" issue persists, you may need assistance from the Tradingpro Support team, as they can provide you with IP address/DNS details to log in to the terminal.