Help CenterSeveral reasons could lead to a credit card deposit being declined. Here are some common factors:
Insufficient Funds: Ensure that your credit card has sufficient available credit to cover the deposit amount. The transaction may be declined if the card is maxed out or has insufficient credit limit.
Incorrect Card Details: Verify that you entered the correct credit card information, including the card number, expiration date, and security code (CVV). Even a small error can lead to a decline.
Security Measures: Some transactions trigger security measures, especially if they are unusual for your spending patterns. Contact your credit card issuer to confirm that they are not blocking the transaction.
Exceeding Daily Limits: Many credit cards have daily transaction limits; surpassing this limit could result in a declined transaction.
International Transactions: If you are making a deposit using your credit card through our Client portal you might need to activate international transaction. The transaction decline may be due to potential fraud concerns. You may need to contact your card issuer to inform them of your intended to activate the international transaction.
Card Restrictions: Check if there are any restrictions on your credit card, such as restrictions on online transactions or certain types of payments. Adjustments may need to be made by contacting your card issuer.
Expired Card: Ensure that your credit card has not expired. If it has, the transaction will likely be declined.
Technical Issues: Occasionally, technical issues could result in a declined transaction. Please do not hesitate to contact our Support team for assistance.