Why can’t I follow a provider? (Error: AgentIsInvalid)

If you encounter the error message “AgentIsInvalid” when trying to follow a provider, it is because the agent fee feature has not yet been activated in our system.

Solution:
We recommend that you advise the provider to leave the agent fee field blank when setting up the strategy. This will allow you to proceed with following the provider.

If you continue to face issues or need further assistance, please contact our support team.

You may reach us via Live Chat or by submitting a Helpdesk ticket through the Client Portal.