Help CenterEncountering the "Invalid Account" error while accessing your trading account may stem from three possible reasons. Let's explore why this error might occur and how you can resolve it:
Incorrect Login:
Verify your account number in the Client portal by clicking on "My Accounts." The account number will be displayed TRADER'S MENU under Accounts Overview to an MT5 or MT4 label, along with Live account or Demo account. Utilize this account number for logging in.
Incorrect Password:
Ensure you use the accurate Trading Password during login. If you've forgotten your password, you can change it in your Client portal under "My Accounts." Click on the trading account number, select "Change Trading Password," and create a new one. Employ this new password for logging in.
Incorrect Server:
Check if you are connected to the correct server. In your Client portal under "My Accounts," click on the cog icon next to the account to view the server information (e.g., TradingProInternational-Live). Make sure to log in using the designated server.
If the "Invalid Account" error persists, and you continue to experience issues, please contact our Support for further assistance and information