Help CenterSome account settings and actions require the verification by your set security type. However if you do not receive this verification code promptly, it can be frustrating. Here are some things you can do to troubleshoot this issue.
When registering an account
If you are not receiving a verification code by email during registration:
- Check your spam/trash folder.
- Try resending the code.
- Clear your browser’s cache/cookies, then try to register an Tradingpro account again.
- If you have a VPN service running, turn it off as it may cause latency issues or delay of the verification code.
- Finally, if all else fails, try a different browser; for example, if you’re using Chrome, try Firefox or Edge.
When transacting in your client portal
If you are not receiving a verification code by email for trading account transactions:
- Confirm your security type is set to email when you log in you client portal and open the Settings tab.
- Once confirmed that it is the registered email address of your security type, kindly check your spam/bin area for the verification code.
- If this still does not work, try the resend code option and check again.
- Clear browser cookies/cache if you still don’t receive the verification code, then repeat the request and wait for one hour.
- If you have a VPN service running, turning it off may help if the issue is latency related.
- As a final troubleshooting solution, try using a different browser for the transaction just to see if this corrects the issue; if you’re using Chrome, try Firefox or Edge for example.
If the issue still persists, please do not hesitate to contact Support for further assistance.