When Is Video Call Verification Needed?

Usually, clients can change their registered email directly through the Client Portal. However, in some cases where access is no longer available (such as a lost phone number, forgotten email credentials, or no access to 2FA), the change cannot be completed by the client.

In such situations, our support team can assist. For security purposes, video call verification via WhatsApp is required to verify the account owner before any changes are made.

Why is video call verification required?

Video call verification is a mandatory security step to confirm the identity of the account owner and prevent unauthorized access. Our support representative will contact you personally to arrange the verification call.