What is the reason for the delay in crediting my deposit to my account?

Deposits are accessible 24/7, However, there may be times when a deposit may not appear instantly. This delay can be attributed to various factors, including, but not limited to, inherent limitations of the selected payment method. 

Follow the steps below to confirm the processing of your deposit:

A.Refer to our website for anticipated processing durations, or explore additional details on payment methods.

B.You can review the transaction history for verification. 

1. Log in to your Client Area.
2. Navigate to the traders menu.
3. Select Transaction History.
4. Provide the necessary details.
5. Click Submit.
6. Identify the transaction; details such as deposit time, payment method, trading account, status, and deposited amount are all displayed here. 
7. Click on the transaction to access its details, providing insights into the processing status of your deposit. 

C. If your deposit has surpassed the expected processing time, please open a new ticket via helpdesk and reach out to Trading Support. Kindly provide the following details:

1. Confirmation of your deposit (e.g., a screenshot of the payment slip)
2. Transfer amount
3. Date of the deposit