Help CenterAwaiting withdrawals can be a source of frustration, particularly when the cause of the delay is unclear. Here are some factors that may contribute to the waiting period:
Processing Time: Certain payment systems may have specific processing times. It's important to check the duration required for funds to reflect in your Client portal based on the chosen payment system. For instance, credit card refunds may take up to 10 business days.
You can find these processing times in the Payment Systems section of the Help Center. Locate your country of residence and review the details for the specific payment system.
To track the status of your transaction, navigate to the Fund section in your Client portal and select Transaction History. Here, you can categorize transactions by status and type (Deposit, Withdrawal, or Transfer).
If your withdrawal surpasses the maximum processing time, contact Trading Pro Support through your Helpdesk in Client portal or email Support. Provide the following information with your inquiry:
- Client ID or registered email address
- Requested amount
- Withdrawal date
- Bank or account statement, depending on your used payment system (covering the period from the withdrawal date to the current day).