Once you submit your Proof of Identity and/or Proof of Residence documents, you will receive a confirmation email in your registered email inbox. Also, once the documents are checked and reviewed, you will receive an email about the status (approved/rejected).
It is suggested you<ins> </ins>log into your Personal Area to see your verification status on the top bar. Note that the detailed reason can only be found in the PA in case of document rejection.
<ul>
<li>Unverified user with no verification steps completed: </li>
</ul>
<img src="https://cdn.livechat-files.com/api/file/kb/file/14420757/a2bef29b06-621e96e8366f1d93403f.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>
<ul>
<li>User with one or few steps of verification completed: </li>
</ul>
<img src="https://cdn.livechat-files.com/api/file/kb/file/14420757/b89511064e-bd8c61d73fda6ef1c053.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>
The status after completion of each verification step (email) will look similar to the screenshot above, only with varying percentage of completion.&nbsp;

Once you submit your Proof of Identity and/or Proof of Residence documents, you will receive a confirmation email in your registered email inbox. Also, once the documents are checked and reviewed, you will receive an email about the status (approved/rejected).
It is suggested you log into your Personal Area to see your verification status on the top bar. Note that the detailed reason can only be found in the PA in case of document rejection.
Unverified user with no verification steps completed: 
 
User with one or few steps of verification completed: 
 
The status after completion of each verification step (email) will look similar to the screenshot above, only with varying percentage of completion. 


How can I upload document for verification ?