This section is designed to help you find information, resolve issues, and contact our support team.
In addition to Live Chat, you may contact us by submitting a Helpdesk ticket.
<h3 data-start="359" data-end="396" style="text-align: justify;">How to access the Helpdesk ticket</h3>
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Log in to your Client Portal
</li>
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Click the Helpdesk icon located at the top right of the Client Portal
</li>
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Create a ticket and track its status (open, ongoing, or closed)
</li>
</ul>
Our support team will assist you as soon as possible after your ticket is submitted.
<img height="88" width="366" src="https://cdn.livechat-files.com/api/file/kb/file/14420757/b80777dc64-b28a3a6aebc848f6631f.png" style="display: block; margin-left: auto; margin-right: auto;">

This section is designed to help you find information, resolve issues, and contact our support team.

In addition to Live Chat, you may contact us by submitting a Helpdesk ticket.


HOW TO ACCESS THE HELPDESK TICKET

 * Log in to your Client Portal

 * Click the Helpdesk icon located at the top right of the Client Portal

 * Create a ticket and track its status (open, ongoing, or closed)

Our support team will assist you as soon as possible after your ticket is submitted.



Helpdesk Ticket Support

How do I create a trading live account?

Differences between trading password and investor password

What is Two-factor authentication?

How to change email address? 

How to get cashback? 

How to create IB link?

How to create ticket from helpdesk?


Do you offer any trading contests for traders?


What documents are required for the corporate registration?

What documents are required for the individual registration?

How to do internal transfer to my trading account?

Explore the Benefits of Registering a Demo Account with Trading Pro


What document size specifications are needed for verification purposes?

How can I regain access to a forgotten password?


What was the reason for the rejection of my documents?

How do I update my personal information?


What is the process for closing my trading account?


What is the reason for the delay in crediting my deposit to my account?


Is it possible to change the introducing broker (IB)?

I've lost my phone. What steps should I take to deactivate two-factor authentication (2FA)?

I've Already Initiated the Cashback Wallet, But Why Haven't I Received Any Cashback ?

Client Portal Features Overview

Trading Pro: Funds & Payments

Trading Account Login & Details

How do I update my residence details?

What is TOTP and how do I get it?

When Is Video Call Verification Needed?

Client Profile Termination

Viewing Your Trading History

Archived Trading Accounts

Keeping Your Account Secure

Can I reuse verified documents for a new Trading Pro account after closing or deactivating my old profile?

What is a Politically Exposed Person (PEP)?

How do I change my registered name?

Why Can’t I See My Previous Transactions on MT5 app?

Client Portal